Question 1

How do I book a tour or experience?

Accepted Answer

Browse our experiences, select your preferred date and number of guests, then proceed to checkout. You can pay securely with your credit or debit card. You'll receive an instant confirmation email with all the details.

Question 2

Can I modify or cancel my booking?

Accepted Answer

Yes! You can modify or cancel your booking up to 48 hours before the scheduled date for a full refund. Cancellations within 24–48 hours are eligible for a 50% refund.

Question 3

What should I wear on a desert safari?

Accepted Answer

We recommend comfortable, loose-fitting clothing and closed-toe shoes or sandals. During cooler months (Nov–Mar), bring a light jacket for the evening.

Question 4

Are your tours suitable for children?

Accepted Answer

Most of our tours are family-friendly! Each experience listing specifies age requirements. Desert safaris welcome children aged 3+.

Question 5

Do you provide hotel pickup and drop-off?

Accepted Answer

Yes, most of our tours include complimentary hotel pickup and drop-off within Dubai city limits.

Question 6

Can you help with UAE visa applications?

Accepted Answer

Yes! We offer comprehensive visa assistance for tourist visas (30-day and 90-day), transit visas, and multi-entry visas.

Question 7

How long does visa processing take?

Accepted Answer

Standard tourist visa processing takes 3–5 business days. Express processing (1–2 business days) is available for an additional fee.

Question 8

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe, one of the world's most trusted payment processors. Your card details are encrypted end-to-end and never stored on our servers.

Question 9

What currency are prices listed in?

Accepted Answer

All prices are listed in UAE Dirhams (AED). Your bank may apply their own exchange rate at the time of transaction.

Question 10

How long do refunds take to process?

Accepted Answer

Refunds are processed within 1–3 business days. Depending on your bank, it may take an additional 5–10 business days for the amount to appear in your account.

Frequently Asked Questions

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