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Last updated: February 2026
We collect information you provide directly when creating an account, making a booking, or contacting us. This includes your name, email address, phone number, payment information, and travel preferences. We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. We use cookies and similar technologies to enhance your browsing experience.
We use your personal information to: • Process and manage your bookings and payments • Send booking confirmations, updates, and travel reminders • Provide customer support and respond to inquiries • Personalize your experience and recommend relevant tours • Improve our website and services through analytics • Send marketing communications (with your consent) • Comply with legal obligations and prevent fraud
We do not sell your personal information. We may share your data with: • Tour operators and experience providers (to fulfill your bookings) • Payment processors (Stripe) for secure transaction processing • Analytics providers (Google Analytics) for website improvement • Email service providers (Resend) for transactional communications • Error tracking services (Sentry) for application reliability • Law enforcement when required by law
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, secure payment processing (PCI-DSS compliant via Stripe), access controls, and regular security audits. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar technologies for: • Essential cookies: Required for website functionality and secure login • Analytics cookies: Help us understand how visitors use our site (Google Analytics) • Marketing cookies: Used to deliver relevant advertisements (with consent) • Session cookies: Maintain your session state across pages You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
You have the right to: • Access your personal data we hold • Request correction of inaccurate data • Request deletion of your account and data • Opt out of marketing communications • Withdraw consent for data processing • Export your data in a portable format To exercise these rights, contact us at privacy@sougattours.com or through our contact page.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 5 years for accounting and legal purposes. You may request deletion of your account at any time, after which we will remove your personal data within 30 days, except where retention is required by law.
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitute acceptance of the updated policy.
For privacy inquiries, please contact us or email privacy@sougattours.com.
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